Privacy policy

Last updated: 2026-06-12

1. Who we are

This Privacy Policy explains how The Kiki Lab collects, uses, and protects your personal data.

Data Controller:

Justina Valytė
Individual activity certificate No. 1523686
State Food and Veterinary Service food handler No. 130024788
Smolensko St. 10-95, Vilnius, LT-03201, Lithuania
Email: hi@thekikilab.com

By using the website www.thekikilab.com and placing an order, you agree to the processing of personal data as described in this Privacy Policy.

2. What data we collect

When placing an order or using our website, you may provide the following data:

first and last name;
delivery address;
phone number;
email address;
order information;
payment information;
communication data, if you contact us;
information about your activity on the website (via cookies and analytics tools).

3. Why we collect your data

We use your personal data to:

accept and process orders;
process payments;
arrange delivery;
provide customer support;
handle inquiries;
improve website functionality and user experience;
perform statistical analysis;
send newsletters, if you have given consent;
comply with legal and accounting requirements.

4. Legal basis for processing data

We process your personal data based on:

performance of a contract (to fulfill your order);
legal obligations (accounting and tax requirements);
legitimate interests (website operation, security, and analytics purposes);
your consent (for newsletters and certain cookies).

5. Who we share your data with

We only share your data to the extent necessary to provide our services.

Payments

In the online store, payments are processed via the makecommerce.lt platform, operated by Maksekeskus AS (Liivalaia 45, Tallinn 10145, Estonia, reg. No. 12268475). Therefore, your personal data required for payment execution and confirmation will be transferred to Maksekeskus AS.

Delivery

Depending on the selected delivery method, your data may be shared with:

DPD Lithuania;
Omniva;
LP Express;
other logistics partners required for order delivery.

Website platform

The website is operated using the Shopify platform; therefore, some of your data may be processed within Shopify infrastructure.

Analytics and marketing

We use:

Google Analytics;
Meta (Facebook) Pixel.

These tools help us understand how the website is used, analyze visitor behavior, and display more relevant advertising.

Legal requirements

Your data may be disclosed to public authorities when required by law.

6. Newsletters

If you have given consent, we may send you newsletters, information about new products, offers, or other information related to The Kiki Lab activities.

You may withdraw your consent at any time:

by clicking the unsubscribe link at the bottom of the newsletter;
by emailing us at hi@thekikilab.com.

Withdrawal of consent does not affect data processing carried out prior to withdrawal.

7. Cookies

The website uses cookies that help to:

ensure proper website functionality;
remember your preferences;
analyze traffic;
measure marketing campaign effectiveness;
provide more relevant content and advertising.

You can change your cookie preferences at any time in your browser settings or via the cookie management tool.

8. Data retention periods

We retain your personal data only as long as necessary for the purposes for which it was collected.

Order and accounting data are stored for the period required by applicable laws.
Newsletter subscription data is stored until consent is withdrawn.
Analytical data is stored according to the retention periods set by the respective service providers.